Refund Policy

Last updated: February 17, 2025

Thank you for choosing FSQA.app, operated by FSQA Services LLC. We are committed to delivering a high-quality service and ensuring your satisfaction. This Return and Refund Policy explains the conditions under which you may request a refund for your subscription, the process to follow, and what to expect. Please read this policy carefully, as it forms part of our Terms and Conditions.

• Cancellation:
  • You may cancel your subscription at any time through your account settings or by contacting customer support at [support@fsqa.app].
  • Cancellation takes effect at the end of your current billing period, and you will retain access to the service until that period ends.
  • No refunds will be issued for partial or unused portions of the billing period.
• Refund Eligibility:
  • Refunds are available only for the most recent subscription payment.
  • To be eligible, you must submit your refund request within 30 days of the subscription renewal date.
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To initiate a refund, follow these steps:

• Contact Us:
  • Reach out to our customer support team via email at [support@fsqa.app] or through the in-app support feature.
• Required Information:
  • Include the following in your request:
    
    • Proof of purchase (e.g., order number or receipt).
    • A valid reason for requesting the refund (see Section 3 for eligible reasons).
• Review Process:
  • We will evaluate your request on a case-by-case basis and notify you of the outcome within 7 business days.

Refunds may be granted under the following circumstances:

• Non-Usage:
  • You have not used the service during the subscription period for which you are requesting a refund.
• Technical Issues:
  • You experienced a persistent technical problem that prevented access to the service, and you reported it to our support team within the billing period.
• Accidental Renewal:
  • Your subscription was renewed unintentionally, and you request a refund within 30 days of the renewal date.

Refunds will not be granted if:

• The service was used during the subscription period.
• The refund request is submitted more than 30 days after the renewal date.
• You violated the Terms and Conditions, including engaging in abusive, fraudulent, or unlawful behavior.

• Amount:
  • If approved, you will receive a refund for the full amount of your most recent subscription payment.
  • Partial refunds for unused time are not available unless specified under Section 5.
• Processing Time:
  • Refunds will be processed within 14 business days of approval and issued to the original payment method used for the subscription.
• Fees and Taxes:
  • Any transaction fees, currency conversion costs, or applicable taxes associated with the refund are your responsibility and may be deducted from the refund amount.

In exceptional cases, we may offer a prorated refund for the unused portion of your subscription period. This is at our sole discretion and depends on factors such as:

• The extent of service usage.
• The reason for the refund request.
• Compliance with the Terms and Conditions.

If a prorated refund is offered, we will calculate the amount based on the remaining unused days in the billing period and communicate this to you.

• Promotional Subscriptions:
  • Refunds are not available for subscriptions purchased at a promotional or discounted rate unless required by applicable law.
• Fraud or Misuse:
  • We reserve the right to refuse refunds and terminate accounts if we detect fraudulent activity, abuse of the service, or violations of our Terms and Conditions.
• Statutory Rights:
  • This policy does not affect your statutory rights under applicable consumer protection laws, which may entitle you to a refund or other remedies in certain situations.
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• Once submitted, you can track the status of your refund request by contacting customer support at [support@fsqa.app].
• We aim to provide updates on your request promptly and will notify you via email or in-app notifications when a decision is made.

For assistance with refunds or any related inquiries, please reach out to us:

• Email: [support@fsqa.app]
• In-App Support: Available through the FSQA.app settings menu.

We encourage you to contact us with any questions or concerns—we’re here to help!

• We may update this Refund Policy from time to time to reflect changes in our practices, legal requirements, or user feedback.
• We will notify you of material changes via email or in-app notifications at least 30 days before they take effect (unless immediate changes are required by law).
• By continuing to use FSQA.app after the updated policy takes effect, you agree to be bound by the revised terms.
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At FSQA Services LLC, we are dedicated to transparency, fairness, and customer satisfaction. We evaluate refund requests in good faith and strive to resolve them efficiently. This policy is designed to balance your needs with the sustainability of our service, ensuring a positive experience for all users.